design sprint
Building a peer support platform through fast-paced workshops.
KCL commissioned us to create a virtual place to support people living with long-term physical and mental conditions. As the solution required a medical point of view, the procedure for research would be in the framework of Intervention Mapping (IM).
“Our platform could bridge the gap in care for LTC patients with depression without psychological support.”
Framing
The process breaks down into five workshop sessions with eight patients and two doctors recruited by KCL, combining conversations and activities and using retrospectives at the end of each session to monitor the team's progress.
The first challenge was understanding what Intervention Mapping is, how it works, and how it differs from user-centric methodologies. I then wrote a list of the difficulties I would face and worked with the doctors on the goals we wanted to achieve and the questions that needed to be asked.
"I want to change the way I am"
What we set out to understand during the workshops:
- Real needs and priorities of people living with physical conditions.
- Diagram the problem we wanted to solve.
- The context in which these people will interact with the platform we wanted to build.
- Ideas and storyboard.
- Voting and refinement.
Prototype and insights.
We also aligned the product around the patient's values and needs and used card sorting to find potential drivers of platform usage.
Our exploration also spanned other themes like code of conduct, moderation, information and the know-how required for learning, psychoeducational content, competencies and administration.
Ideation
During the creative process, we explored three routes from value proposition to brand and aesthetic. We analyzed similar platforms from the usability point of view and gathered patterns that would reduce the cognitive load on our site.
We created a virtual garden for these tough days, where flowers are gifts others send you for emotional support. These flowers stay in the private garden and grow with interaction; the more you interact with this person, the bigger the flower becomes.
"I can transport myself just by closing my eyes"
Execution
To meet client requirements and patient demands, we divided the process into three delivery phases, with the first being expression and peer support, learning content for the second, and finally the virtual garden for the third.
Nanodoce
the alter ego behind Fernando Magan.
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